Let shoppers start a return without logging in.

Shopper portal, no login

Shoppers type the order number and the email they used at checkout, tick the items and quantities to send back, pick a reason for each, add a note of up to 500 characters and ask for one of the options you offer. It works for guests and for members. The same two details show them the status of their request and your return instructions. Put the widget on any page in the Wix Editor; an optional "Start a return" link can sit on your thank-you page.

Return rules

Set the window in days, counted from the shipping date or the purchase date, and decide whether only shipped orders can be returned. Mark products as final sale by product ID, or make every item that got a discount at checkout final sale. Digital items, gift cards and services are excluded by default. Write your own list of reasons, choose which of refund, exchange and store credit you offer, set a restocking fee, say who pays return shipping, and add your instructions and return address.

Refunds, including offline payments

Approve or reject a request with a note, and mark the parcel received. Refunds to the original payment go through Wix order billing; the amount starts at the value of the returned items minus your restocking fee, and you can change it. Wix cannot refund an offline payment such as cash or bank transfer, so the app records the request as refunded outside Wix and you send the money yourself.

Exchanges and the price difference

The shopper picks another variant of the same product. From the dashboard the app creates the replacement order in Wix with the value of the returned item taken off, so an even swap totals nothing. If the new item costs more, the replacement order carries the balance for the shopper to pay. If it costs less, you refund the difference from the dashboard.

Store credit as Wix gift cards

Instead of a payment refund you can issue store credit. The app creates a Wix gift card for the amount and keeps its code on the request, where you can copy it. You pass it on to the shopper, by hand or in your own Wix Automations email. This needs the Wix Gift Card app on your site.

Return shipping details and labels

Add instructions, a return address, a carrier, a tracking number and a link to a return label to any request. While the parcel is on its way, the shopper sees them on your site, with a link to download the label. The app does not buy or print labels: you paste the link to one you made with your carrier.

Status emails from your own Wix Automations

Every new request and every status change (requested, approved, rejected, received, refunded, exchanged, closed) is reported to Wix Automations as a "Return request status changed" trigger, with the order number, items, reason, your note, return address and label link. You build the emails in your own automations, so they use your sender and branding. Nothing is sent until you switch an automation on, and the app sends no email itself.

Ask Aria

Returns Portal works with Aria, the AI assistant in your Wix dashboard. Ask it which returns are waiting, look one up by its reference or order number, approve or reject a request with a note for the shopper, or get this month's figures and how close you are to the free plan's limit. Aria acts only when you ask, and it follows the same rules as the Returns page.

Catalog V1 and V3

Works with Wix Stores on Catalog V1 and on Catalog V3, including choosing another variant for an exchange on either.

1. The shopper asks

   On your returns page the shopper enters the order number and email. The app checks them against the order, shows the items still inside your rules and takes the request.

2. You review

   The request appears on the Returns page in your Wix dashboard. Approve or reject it with a note, add the return instructions, address and label link, and mark it received when the parcel arrives.

3. You refund or exchange

   Refund to the original payment, record an offline refund, issue store credit or create the replacement order. The shopper sees the new status on your site, and your Wix Automations send the emails.

Set-up: install the app from the Wix App Market, add the Returns Portal widget to a page in the Wix Editor, set your Return rules in the dashboard and, if you want status emails, build them in Wix Automations.

How requests are counted: every request a shopper sends counts once, whatever happens to it afterwards, including rejected ones. The count restarts on the 1st of each month (UTC). When a store on the Free plan has used its 5, shoppers are told the store cannot take more online return requests this month and to contact the store. Requests you already received, and everything you do with them, are never blocked.